Billing Terms

Last updated: June 22, 2025

1. Payment Timing & Authorization

• We charge your payment method when your order ships, not at checkout, in line with industry standards 
• You authorize us to charge all amounts due, including product price, taxes, shipping, and any applicable fees.
• If a payment is declined, we may retry or contact you to update payment details.

2. Billing Descriptor

• Your credit card statement will display "Hellotee" or "Skilled Girl Customs" as the billing description.
• If using third-party platforms (e.g. PayPal), that name and transaction amount may appear instead

3. Accepted Payment Methods

• We accept: Visa, Mastercard, American Express, Discover, and PayPal.
• For B2B or bulk orders, we offer alternate billing terms such as Net 30, subject to approval. Details available on request.

4. Invoices & Receipts

• Invoices are available immediately after payment and can be downloaded from your account.
• An itemized receipt is sent to your email after each successful transaction.

5. Subscription & Recurring Billing

• If you subscribe to any products/services, your payment will recur automatically based on the selected interval.
• You may cancel at any time before the next billing cycle; partial refunds are handled case-by-case.
• We implement automatic retries for failed payments and send notifications accordingly

6. Late or Missing Payments

• If payment fails, we will notify you and retry up to 3 times over 7 days.
• After that, your order may be delayed or canceled.
• For Net 30 accounts, late fees may apply per your invoice terms.

7. Payment Security

• All transactions are processed over secure SSL/HTTPS connections.
• We comply with industry best practices (PCI-DSS) and do not store full payment details ourselves
• Two-factor authentication is available for account management.

8. Contact & Support

• For billing questions, email us at info@hellotee.net.
• Please include your order number and date for faster assistance.

Effective as of June 22, 2025.