We process orders within 1–4 business days. Standard shipping takes 5–8 business days in the U.S., expedited in 2–3 days, international 10–20 days. Tracking info is sent upon shipment. Shipping delays due to carriers/customs may occur. 

Yes, worldwide shipping is available. Customs duties and import taxes are the customer’s responsibility. P.O. Boxes are not accepted for expedited or international shipping.

We offer returns/exchanges within 30 days of delivery. Items must be unused, unwashed, with original tags and packaging. Excludes sale items and gift cards. 

Email info@hellotee.net with your order number and reason. Approved returns get a shipping label; ship within 7 days. Refund processed within 5–7 business days after receipt.

We charge your card when your order ships, not at checkout. You authorize payment for product, tax, shipping, and fees. Recurring or Net-30 billing may differ—contact us for details.

We accept Visa, Mastercard, American Express, Discover, and PayPal. B2B orders may offer alternate terms via approval.

An account allows order tracking, faster checkout, and easy returns. You can also place orders as a guest.

Yes! We use SSL/HTTPS, PCI-DSS compliance, and do not store full card details. Two-factor authentication is available for accounts.

Orders can be canceled within 24 hours of placement before shipping. After that, follow the return process. Email us ASAP with your order number.

You can email us, call +1 (251) 210‑7238 (Mon–Fri, 9 AM–6 PM PST), or use live chat.